zerbet Privacy
Policy & Data Rights

zerbet acts as the data controller in respect of the personal information collected through the zerbet.net platform. As data controller, zerbet determines the purposes and means by which your personal data is processed. All data processing activities described in this Policy are carried out by zerbet or by third-party processors acting under zerbet's documented instructions.

If you have any questions or concerns regarding how zerbet handles your personal data, or if you wish to exercise any of the rights described in Section 8 of this Policy, you may contact our dedicated privacy team at:

Email: [email protected]
Subject line: Privacy Enquiry — [Your Username]
Response time: zerbet aims to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

zerbet collects personal information through several channels: directly from you when you register or interact with the platform, automatically through your use of our website, and in some cases from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are set out in the table below.

zerbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data, except where a Player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request. Such information is used solely to administer the self-exclusion and is not processed for any other purpose.

zerbet processes personal data only for legitimate, specified purposes. We do not use your personal information for purposes that are incompatible with those stated in this Policy. The primary purposes for which zerbet uses personal data are as follows:

3.1 Account Management and Service Delivery

To register your account, verify your identity and age, process deposits and withdrawals through your chosen payment method (such as bKash or Nagad), manage your betting and gaming activity, and provide the core services of the zerbet platform.

3.2 Identity Verification and Fraud Prevention

To verify that you meet zerbet's eligibility requirements (including the minimum age of 18), to detect and prevent fraudulent activity, money laundering, duplicate account creation, and other forms of Prohibited Conduct as defined in zerbet's Terms & Conditions. zerbet uses automated and manual review processes as part of its Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.

3.3 Payment Processing

To facilitate deposit and withdrawal transactions via the payment methods you have registered on your account. Financial data is transmitted to payment processors in a secure, encrypted format. zerbet retains transaction records for audit and compliance purposes.

3.4 Customer Support

To respond to enquiries, resolve disputes, investigate complaints, and provide ongoing assistance through zerbet's support channels. Support communications are retained to enable continuity of service and to monitor support quality.

3.5 Responsible Gaming

To monitor account activity for signs of problematic gambling behaviour and to administer self-exclusion requests, deposit limits, session reminders, and cool-off periods in accordance with zerbet's Responsible Gaming framework.

3.6 Marketing and Promotions

Where you have provided explicit consent to receive promotional communications, zerbet may use your contact data to send information about bonuses, seasonal promotions (such as Eid offers or BPL cricket specials), and new game launches. You may withdraw consent for marketing communications at any time by contacting [email protected] or using the unsubscribe mechanism in any email we send you. Withdrawal of marketing consent does not affect your ability to use the platform.

3.7 Platform Improvement and Analytics

To analyse usage patterns, identify technical issues, improve platform performance, and inform product development decisions. Analytics data is processed in aggregated or pseudonymised form wherever possible to minimise privacy impact.

3.8 Legal and Regulatory Compliance

To comply with applicable legal obligations, respond to lawful requests from competent authorities, and enforce zerbet's Terms & Conditions. zerbet may be required to disclose personal data to law enforcement or regulatory bodies in accordance with applicable law.

zerbet processes personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform our contract with you — including account registration, bet settlement, payment processing, and support services. Without this processing, zerbet cannot provide its services to you.
• Legal Obligation: Processing that is required by applicable law, including identity verification under AML obligations, record-keeping for financial transactions, and responding to lawful requests from authorities.
• Legitimate Interests: Processing carried out to pursue zerbet's legitimate business interests, provided those interests are not overridden by your privacy rights. This includes fraud detection, platform security, analytics, and service improvement activities. zerbet has assessed that these legitimate interests are proportionate and do not unduly interfere with your rights.
• Consent: Where zerbet relies on your consent as the legal basis for processing — such as for marketing communications or the use of non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

zerbet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data with third parties only in the circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Service Providers

To process your deposit and withdrawal transactions, zerbet shares necessary financial and identity data with your chosen payment service provider. This includes Mobile Financial Service providers (bKash, Nagad, Rocket, Upay), card networks (Visa, Mastercard), and partner banks (Dutch-Bangla Bank, City Bank). Each of these providers operates under its own privacy and security framework and processes data as an independent data controller in respect of their own services.

5.2 Identity Verification Providers

zerbet may engage third-party KYC and identity verification providers to assist with age verification and document authentication. These providers process identity data under contract with zerbet and are not permitted to use the data for any purpose other than the verification service they are engaged to provide.

5.3 Game Software Providers

Game providers (including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe) may receive session data necessary to operate their games within zerbet's platform. This is typically limited to a session token, bet amount, and game outcome data. Full identity data is not shared with game providers.

5.4 Analytics and Technology Providers

zerbet uses third-party technology platforms for analytics, platform monitoring, and customer support tooling. These providers act as data processors on zerbet's behalf under documented data processing agreements and are not permitted to use the data for their own independent purposes.

5.5 Law Enforcement and Regulatory Authorities

zerbet may disclose personal data to law enforcement agencies, financial intelligence units, or other governmental authorities when required to do so by law, court order, or other legally binding obligation. zerbet will notify you of such disclosure where it is legally permitted to do so.

zerbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather analytics data. A cookie is a small text file placed on your device by a website when you visit it. Cookies do not contain executable code and cannot directly harm your device.

6.1 Types of Cookies Used

6.2 Managing Cookies

You can manage or disable cookies through your web browser settings. Most browsers allow you to refuse all cookies, accept only certain cookies, or delete cookies already stored on your device. Please note that disabling strictly necessary cookies will prevent you from logging in or using zerbet's core services. Instructions for managing cookies are available in the help section of all major browsers. zerbet's use of analytics and marketing cookies is subject to your consent; you may withdraw consent at any time by adjusting your browser settings.

zerbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of the Player's account and for a period of 5 years following account closure, in order to comply with AML record-keeping obligations and to resolve any post-closure disputes.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, consistent with financial record-keeping best practice and applicable legal requirements.
• Betting and gaming history: Retained for 2 years from the date of each session, after which records are aggregated and anonymised for statistical purposes.
• KYC verification documents: Retained for 5 years following the completion of verification or the closure of the associated account, whichever is later.
• Support communications: Retained for 2 years from the date of the last communication, to enable continuity of support and dispute resolution.
• Marketing consent records: Retained for as long as the Player holds an active account and for 1 year following account closure or consent withdrawal, for audit purposes.
• Analytics and usage data: Retained in pseudonymised form for up to 2 years for trend analysis and platform improvement purposes.

When personal data reaches the end of its retention period, zerbet securely deletes or anonymises the data so that it can no longer be associated with an identified or identifiable individual. Anonymised data may be retained indefinitely for statistical and research purposes.

As a Player on the zerbet platform, you hold a number of rights in respect of your personal data. zerbet is committed to honouring these rights in a timely and transparent manner. The rights available to you are described below.

zerbet takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and zerbet.net is encrypted using industry-standard Transport Layer Security (TLS) protocols. The presence of HTTPS in your browser's address bar confirms that your connection to zerbet is encrypted.
• Password Hashing: Account passwords are stored in a one-way hashed format using a strong cryptographic algorithm. zerbet's staff cannot view your password in plain text. You should use a unique, strong password for your zerbet account and not reuse it across other services.
• Access Controls: Access to personal data within zerbet's systems is restricted on a need-to-know basis. Staff members who require access to personal data to perform their role are granted the minimum level of access necessary and are subject to confidentiality obligations.
• Device and Session Security: zerbet employs device fingerprinting and session monitoring to detect unusual login patterns that may indicate unauthorised access. Suspicious sessions may be terminated automatically pending manual review.
• Regular Security Reviews: zerbet conducts periodic reviews of its data security practices and infrastructure to identify and address vulnerabilities in a timely manner.

While zerbet implements robust security controls, no internet-based platform can offer an unconditional guarantee of security. You play an important role in keeping your account secure by choosing a strong password, keeping it confidential, and contacting zerbet immediately if you suspect unauthorised activity on your account.

zerbet's platform is strictly intended for adults aged 18 and above. zerbet does not knowingly collect, process, or retain personal data from any individual under the age of 18. Age verification is a mandatory step in the account registration process, and zerbet's KYC procedures are designed to identify and reject applications from underage individuals.

If zerbet becomes aware that personal data has been collected from a person under the age of 18, it will take immediate steps to delete that data and close the associated account. All funds held in an underage account will be handled in accordance with zerbet's Terms & Conditions, and the matter may be referred to relevant authorities.

Parents and guardians who believe that a minor in their care has registered an account with zerbet are encouraged to contact zerbet's support team at [email protected] without delay. zerbet will investigate and act on all such reports as a priority matter. We also recommend that parents use available parental control tools to restrict access to online gambling platforms on shared or family devices.

zerbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, updates to applicable law, new platform features, or improvements to the clarity of this document. When material changes are made, zerbet will notify registered Players by one or more of the following methods:

• A prominent notice displayed on the zerbet platform upon next login.
• An email notification sent to the address registered on your account.
• An updated "Last Updated" date at the top of this Privacy Policy page.

Your continued use of the zerbet platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised Policy, you must discontinue use of the platform and may request account closure by contacting zerbet's support team. zerbet recommends that you review this Privacy Policy periodically to remain informed of how your data is being handled.

Minor amendments — such as typographical corrections or clarifications that do not materially affect how your data is processed — may be made without specific prior notice, though the "Last Updated" date will be revised accordingly.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how zerbet handles your personal information, please contact the zerbet privacy team using the details below:

Email: [email protected]
Subject: Privacy Enquiry — [Your Username]
Hours: 24/7 support available (Bangladesh Standard Time, UTC+6)

zerbet aims to resolve all privacy-related complaints and enquiries within 5 business days. For formal data rights requests (access, erasure, portability, etc.), the response window is up to 30 days as described in Section 8. If you are not satisfied with zerbet's response to your complaint, you have the right to escalate the matter to the relevant data protection or consumer protection authority in your jurisdiction.

12.1 Complaints Procedure

To submit a formal privacy complaint, please include the following in your email to zerbet's privacy team:

• Your full name and registered username on zerbet.
• A clear description of your concern and the specific personal data involved.
• The outcome you are seeking (e.g., data deletion, correction, copy of data held).
• Any relevant dates, transaction references, or supporting documentation.

zerbet will acknowledge receipt of your complaint within 2 business days and provide a substantive response within 5 business days. Where an issue requires further investigation — for example, involving third-party processors — zerbet will keep you informed of progress and provide a final resolution within 30 days.